MAY WE HELP?
Do you have questions about sizes and fits of the different styles? Or would you like to get more information about your delivery, return or revocation?
Write us an e-mail or simply give us a call.
We are happy to answer personally on the phone or by email from Monday to Friday 11.00-17.00 o’clock:
phone: +49 89 44454703
We look forward to helping you!
Sizes may vary by style and fit.
To help you choose the right size, on the product pages for each model you will find an individual size chart with the most important measurements (chest measurement, length, sleeve length…) and additionally a few key points on size & fit, to inform you about how the style fits and whether it is smaller or larger than the clothing size.
By registering, you can:
- track the status of your order and view your purchases.
- save your address and credit card details to make shopping easier.
- manage your account information, address and email settings.
- save your favourite styles in a Wishlist
All you need to do is click on REGISTER, enter your name and email address, choose a personal password and confirm it.
You can choose one of the following payment methods:
AMEX, VISA or MASTERCARD.
If you choose this payment method, you will be forwarded to PayPal. Once the required data has been entered you will be returned to our shop to complete the order.
SOFORT ÜBERWEISUNG (Immediate bank transfer)
Immediately payable. Selecting this method of payment, you will be forwarded to Sofort Überweisung.
Orders are generally dispatched within one to two working days after receipt of payment.
If, against expectation, a piece of your order is out of stock, we will contact you immediately!
Delivery times with standard service in EU countries are generally 3 – 4 working days.
Your order can be delivered almost anywhere. However, for security reasons, we do not deliver to P.O. boxes or packing stations.
Usually we ship with UPS, to Switzerland and non-EU countries your goods will be shipped by a freight forwarder
Standard (1-4 working days): € 10,-
Express (1 – 2 working days): € 20,-
Standard (1-4 working days): € 15,-
Express (1 – 2 working days): € 35,-
Other EU countries:
Standard (1-4 working days): € 25,-
Express: on request
Deliveries to Liechtenstein and Switzerland:
Standard (2 – 4 working days): € 25,-
Express (1 – 2 working days): € 45,-
If the value of the goods exceeds € 1.000,-, export documents must be issued. In addition to the delivery costs € 45,- will be charged for the handling.
Deliveries to USA, Canada, Australia:
Express: € 75,-
On Shipments to non-EU countries additional duties, taxes and fees can apply. Please contact the relevant authorities for details.
You can return all or part of your order within 14 days of receipt.
For this purpose, please send us a corresponding revocation (sample revocation form) within this period to email@example.com or by mail to: Antonia Zander, Breisacher Strasse 10, 81667 Munich, Germany
The return must arrive within 14 days after your withdrawal.
You shall bear the costs for the return.
Return your parcel to us insured and with tracking number.
Once we have received the goods, they will be checked and the purchase price, including the original shipping costs, will be refunded within 15 days using the payment method used when purchasing.
In case you have chosen a shipping option different from STANDARD, no shipping refund will be made.
If you would like to have an exchange, please send us an email with the corresponding details (article/colour/size) to firstname.lastname@example.org or call us on +49 89 44454703.
We kindly ask for your understanding that we can only accept new, faultless and originally labelled goods.