DELIVERY & RETURNS
PAYMENT
You can choose one of the following payment methods:
Credit cards:
AMEX, VISA or MASTERCARD.
PayPal
If you choose this payment method, you will be forwarded to PayPal. Once the required data has been entered you will be returned to our shop to complete the order.
SOFORT ÜBERWEISUNG (Immediate bank transfer)
Immediately payable. Selecting this method of payment, you will be forwarded to Sofort Überweisung.
DELIVERY TIMES
Orders are generally dispatched within one to two working days after receipt of payment.
If, against expectation, a piece of your order is out of stock, we will contact you immediately!
Delivery times with standard service in EU countries are generally 3 – 4 working days.
ADDRESSES
Your order can be delivered almost anywhere. However, for security reasons, we do not deliver to P.O. boxes or packing stations.
SHIPPING COSTS
Usually we ship with UPS, to Switzerland and non-EU countries your goods will be shipped by a freight forwarder
Germany:
Standard (1-4 working days): free
Express (1 – 2 working days): € 20,-
Austria:
Standard (1-4 working days): € 15,-
Express (1 – 2 working days): € 35,-
Other EU countries:
Standard (1-4 working days): € 25,-
Express: on request
Deliveries to Liechtenstein and Switzerland:
Standard (2 – 4 working days): € 35,-
Express (1 – 2 working days): € 45,-
If the value of the goods exceeds € 1.000,-, export documents must be issued. In addition to the delivery costs € 45,- will be charged for the handling.
Deliveries to USA, Canada, Australia:
Express: € 85,-
On Shipments to non-EU countries additional duties, taxes and fees can apply. Please contact the relevant authorities for details.
WOULD YOU LIKE TO RETURN YOUR ORDER?
You can return all or part of your order within 14 days of receipt.
For this purpose, please send us a corresponding revocation (withdrawal form) within this period to
E-Mail: help@antoniazander.com
or by mail to: Antonia Zander, Wörthstrasse 18a, 81667 Munich, Germany
The return must arrive within 14 days after your withdrawal.
You shall bear the costs for the return.
Return your parcel to us insured and with tracking number.
Once we have received the goods, they will be checked and the purchase price, including the original shipping costs, will be refunded within 15 days using the payment method used when purchasing.
In case you have chosen a shipping option different from STANDARD, no shipping refund will be made.
If you would like to have an exchange, please send us a message with the corresponding details (article/colour/size) to
E-Mail: help@antoniazander.com
or call us
Phone: +49 89 44454703
We kindly ask for your understanding that we can only accept new, faultless and originally labelled goods.
SAMPLE WITHDRAWAL FORM
If you want to cancel the contract, please fill out this form and send it back.
To:
ANTONIA ZANDER,
Wörthstrasse 18a,
81667 München
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following services (*)
- Ordered on (*)/received on (*)
- Name(s) of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only for paper communication)
- Date
(*) Delete as appropriate.
MORE INFORMATION
We look forward to helping you by telephone or e-mail!
E-Mail: help@antoniazander.com
or call us
Phone: +49 89 44454703.
We would also like to draw your attention to our General Terms and Conditions and Privacy Policy!
